Shipping policy
Four20SA Shipping & Delivery Policy
Last updated: 10 August 2026
Four20SA provides discreet and reliable delivery services designed to make receiving your order as convenient as possible.
Delivery options, pricing and estimated delivery times are displayed at checkout where available and may vary depending on your location, order value and selected delivery method.
Gauteng & Pretoria Express Delivery
Customers within eligible areas of Johannesburg, Gauteng and Pretoria may have access to our express delivery service.
Our target delivery time for eligible express orders is approximately:
60–120 minutes
The estimated delivery time begins once your order and, where applicable, payment have been confirmed and the order is ready for dispatch.
Express delivery availability depends on your location, time of order, driver availability, traffic conditions and current order volumes.
Where an address falls outside our immediate express-delivery area, we will provide the most appropriate available delivery option.
Standard Gauteng Delivery
Standard delivery may also be available to customers throughout Gauteng.
Standard Gauteng deliveries are generally completed the same day or next business day, depending on the time the order is placed, delivery capacity and destination.
The delivery fee applicable to your order will be displayed at checkout or confirmed before dispatch.
Nationwide Delivery
For customers outside Gauteng, Four20SA may offer discreet courier delivery to eligible destinations throughout South Africa.
Nationwide deliveries generally take approximately:
1–3 working days after dispatch
Delivery times depend on the destination and courier service.
Remote or outlying areas may require additional delivery time.
Free Delivery
Four20SA may offer FREE DELIVERY on qualifying orders of R750 or more within eligible delivery areas.
Free-delivery promotions may be subject to geographical restrictions, promotional periods or specific delivery methods.
The applicable delivery option will be shown at checkout.
Discreet Packaging
Customer privacy is important to us.
Orders are prepared and packaged with discretion. Where reasonably possible, external packaging does not unnecessarily identify the contents of your order.
Delivery Times Are Estimates
Although we work hard to deliver orders within the estimated timeframe, delivery times are estimates and cannot always be guaranteed.
Delays may occasionally occur because of circumstances including:
- Heavy traffic or road closures;
- Severe weather;
- High order volumes;
- Driver or courier availability;
- Vehicle or logistical issues;
- Security considerations;
- Incorrect or incomplete delivery information;
- Events outside our reasonable control.
If a significant delay occurs, we will make reasonable efforts to communicate with you.
Order Processing
Orders are processed during Four20SA’s operating hours.
Orders received close to closing time may be scheduled for the next available delivery period.
Orders requiring advance payment will generally only be dispatched once payment has been confirmed.
Correct Delivery Information
Please ensure that your:
- Delivery address;
- Unit or complex number;
- Access instructions;
- Contact name; and
- Mobile number
are correct before completing your order.
Four20SA cannot guarantee delivery within the original estimated timeframe where incorrect or incomplete delivery information has been provided.
Apartments, Estates, Hotels & Secure Complexes
For deliveries to apartments, estates, gated communities, hotels, offices or other access-controlled locations, customers must provide any information reasonably necessary for the driver to complete the delivery.
This may include a unit number, gate instructions, access code or reception instructions where appropriate.
Please ensure that you are reachable on the telephone number supplied with your order.
Failed Delivery Attempts
If our driver or courier cannot complete a delivery because the recipient is unavailable, cannot be contacted, access cannot be obtained, or incorrect delivery information was supplied, the order may need to be rescheduled.
An additional delivery charge may apply where another delivery attempt is required.
Order Tracking & Communication
Where tracking information is available, customers may receive delivery updates or tracking details after their order has been dispatched.
Our team may also contact you regarding your delivery if additional information is required.
Receiving Your Order
Please inspect your order as soon as reasonably possible after receiving it.
If an item is missing, incorrect, damaged or appears to have been affected during delivery, please contact Four20SA promptly and provide your order number together with photographs or other relevant information where possible.
Eligible claims will be handled in accordance with our Return & Refund Policy and applicable South African consumer protection law.
Age Verification
Four20SA operates an adult-only service for customers aged 21 years and older.
Where appropriate, proof of age or identification may be requested before an order is handed over.
We reserve the right not to complete a delivery where the recipient cannot reasonably demonstrate that they meet our age requirements.
Delivery Restrictions
Delivery availability depends on the destination and the products contained in an order.
We reserve the right not to dispatch an order to a destination where delivery would be unlawful, prohibited by a carrier, unsafe, or otherwise unavailable.
Changes & Cancellations
If you need to change your delivery address or cancel an order, please contact Four20SA as soon as possible.
Once an order has been prepared, dispatched or collected by a driver or courier, we may not be able to change the delivery address or cancel the delivery.
Contact Four20SA
If you have questions about your delivery or need assistance with an existing order, please contact us through the contact details provided on our website.
Please have your order number available so we can assist you as quickly as possible.
Four20SA
Johannesburg, Gauteng
South Africa