Refund policy
Four20SA Return & Refund Policy
At Four20SA, we take pride in the quality, freshness and careful preparation of every order. We want every customer to receive their purchase in the condition and specification expected.
Please read our Return & Refund Policy carefully before placing an order.
Returns
Due to the consumable, perishable and/or hygiene-sensitive nature of many of our products, we generally cannot accept returns or exchanges for products that have been opened, used, consumed, tampered with or removed from their original sealed packaging.
Where a product is eligible for return, it must be unused, unopened and in its original packaging, together with proof of purchase.
Please contact us before returning any product. Products returned without prior approval may not be accepted.
Damaged, Defective or Incorrect Orders
Please inspect your order as soon as you receive it.
If your order arrives damaged, defective, incomplete, or you receive an incorrect product, please contact Four20SA as soon as reasonably possible after delivery.
To help us resolve the matter quickly, we may ask you to provide:
- Your order number;
- A description of the problem;
- Clear photographs or video of the product and packaging; and
- Any other information reasonably required to assess the issue.
Once the issue has been assessed, we may, where appropriate, arrange a replacement, store credit or refund.
Nothing in this policy is intended to limit any rights you may have under applicable South African consumer protection law.
Change-of-Mind Returns
Because many Four20SA products are consumable, perishable or hygiene-sensitive, change-of-mind returns may not be available once an order has been delivered, particularly where the product has been opened or its seal has been broken.
For eligible unopened, non-perishable products, please contact us promptly after receiving your order to determine whether a return can be accepted.
Approved change-of-mind returns may be subject to return delivery costs.
Consumable Products
Individual experiences with consumable products can vary from person to person.
A customer’s personal preference regarding flavour, aroma, texture or subjective experience does not automatically mean that a product is defective.
However, if you believe that a product is genuinely defective, damaged, contaminated or materially different from what was ordered, please contact us so that we can investigate.
Sale, Promotional & Gift Items
Products purchased during a sale or promotion remain covered where they are defective, damaged or incorrectly supplied.
Complimentary gifts and promotional items generally cannot be exchanged for cash or refunded separately unless required by applicable law.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible.
Once an order has been prepared, dispatched or handed to a delivery driver or courier, we may no longer be able to cancel or modify it.
Where a cancellation is accepted before fulfilment, any applicable refund will be processed using an appropriate available payment method.
Delivery Issues
Customers are responsible for providing complete and accurate delivery information when placing an order.
If a delivery cannot be completed because an incorrect address, contact number or other delivery information was supplied, additional delivery charges may apply for another delivery attempt.
If an order is lost or damaged while being delivered through a delivery service arranged by Four20SA, please contact us so that we can investigate the matter.
Refunds
Once a refund has been approved, we will notify you.
Approved refunds will generally be processed to the original payment method where possible. Where this is not technically possible, we may arrange another suitable refund method.
Please note that banks and payment providers may require additional processing time before a refund appears in your account.
Original delivery charges and additional delivery costs may be non-refundable where the order was correctly fulfilled and delivered, except where otherwise required by law.
Exchanges & Replacements
Where an exchange or replacement has been approved, availability will depend on current stock.
If the original product is unavailable, we may offer an equivalent replacement, store credit or refund, as appropriate and subject to applicable consumer law.
Contact Us
If you have any questions about a return, refund, damaged product or incorrect order, please contact Four20SA through the contact details provided on our website.
Please include your order number whenever contacting us regarding an existing order.
Four20SA
Johannesburg, Gauteng
South Africa