• Do you offer same day delivery?
    • we offer Yes,same day delivery for orders in Gauteng/Johannesburg.

  • Do you have a minimum order?
    • Yes, our minimum order is R550.00 inclusive of the delivery fee.

  • Do you charge delivery fee, and how much is it?
    • Yes, we charge a delivery fee which is based on your method of payment and time requested for delivery. It ranges between R180.00-R250.00
  • Can I place my order on WhatsApp?
    • All orders must be placed on the website for age verification purposes.
  • What are your trading hours?
    • We are open from Monday-Saturday from 10:00-20:00, Sundays we are closed.
  • Are your packages discreet?
    • Yes, our packages are discreet and have been properly sealed to conceal any aromas.
  • How long will it take for my delivery to arrive?
    • It depends on the available time slots and the area you are in, but generally it takes an hour. You are provided with available time slots to select from to ensure that you are available to receive your order when it is delivered.
  • Do you take orders that are outside of Gauteng and how long does it take for the order to arrive?
    • Yes, we courier nationwide, it generally takes 1-3 working days for your order to arrive if your delivery address is outside of Gauteng.
  • Do you accept cash on delivery?
    • Yes, we accept cash on delivery for orders placed for delivery in Gauteng Johannesburg. Orders placed to be delivered in other provinces must be paid via EFT or Card Payments, the courier companies can not accept cash on our behalf.

Account Issues

  • Why am I getting pop up notifications and how can I make them stop?
    • Pop-ups are normally enabled through your browser; this means to disable them you have to access your browser settings.
  • How do I change my username?
    • If you want to change your username for various reasons, you can do this by accessing your user settings on our website.
    • Select the menu icon and then select Your username.
    • Change it to the name you want it to be and select save.
  • How do I change my email address?
    • If you would like to change your email address for various reasons all you need to do is access your user account settings. You can do this by selecting the menu and select username. 
    • This will open up your user account settings. You can then proceed to clicking your email address and selecting edit. Select Save after editing your email address.
  • How can I change my password?
    • You can begin by selecting the reset option if you are unable to access your user account. This will open up another link that will require you to enter your email address/phone number. 
    • A link will be sent to your email address/phone number that will allow you to reset your password.
  • OR
    • You can select the menu option on the website and select your username. This will lead you to your user account setting.
    • Select reset password, this will require you to enter your current password and the new password you have chosen then to select save.
  • How can I delete my account?
    • If you want to delete your account for various reasons you can start by selecting the menu icon on our website. 
    • Select your username and that will lead you to your user account setting. Scroll to the bottom and select delete user account.
  • How do I log into my account?
    • To log into your account, you can select the user account icon and that will open up a link that will allow you to enter your email address or username and password then select okay.That will log you into your user account.
  • Why do I need to confirm my age every time I access four20sa.co.za?
    • Due to the manner of products and services we provide we can not give access to any persons under the age of 21.